Collection and Transfer of your Personal Data
Privacy protection of personal data in relation to online transactions (Legislative Decree Number 196 of June 30, 2003, Code for the Protection of Personal Data).
In order to deliver shopping service products, we will ask for personal data required for the supply and management of the contractual relationship with Weekend a Firenze. In addition to the required data, we
will also ask you for optional data, which will enable us to provide you with additional offers and services totally free of charge to you.
The supply of your data will be followed by drawing up of a distance sales contract with Weekend a Firenze Srl (authorized for this activity), which will assume all responsibilities (collection, billing, shipping, right to withdraw, etc.) according to Legislative Decree 185/1999. Please note that the transaction will occur on the server with SSL encryption for secure transmission, and that verification of your credit card will be through a bank payment, which will validate the payment and record the card code, without the latter ever reaching the server of Weekend a Firenze.
Your personal data will be processed for the purpose for which they are collected, and within the limits of operations practical for such purposes. Your data will be recorded, stored in electronic databases, selected and used with electronic and computerized instruments and in a lawful and proper manner and in compliance with the rules of confidentiality and transparency of data and safety measures laid down in
Legislative Decree 196 / 2003.
Weekend a Firenze is also authorized to process the data transmitted and collected for the following purposes:
- Collection of data and information in general and in particular in regard to your interests and/or
- Sending commercial communications related to its products and services
- Transfer information and/or data to companies that perform functions closely related to operation
of the service
- Transfer data to companies affiliated and/or to companies that have commercial relationship with
Weekend a Firenze
- Allow that the such companies send their commercial information.
We inform you that you have the possibility at any time to request the modification or cancellation of your data, and exercise all rights under article 7 of the Code for the Protection of Personal Data by sending an
email to our address: firstname.lastname@example.org.
Data controller of personal data in relation to the operations of online transactions is Weekend a Firenze Srl (Via Pistoiese 132, 59100 Prato, Italy. Telephone: +39-0574-38074, Fax +39-0574-401744, E-mail email@example.com), who will be overseeing the operations of the processing of your personal data, instrumental and/or incidental to the services of shopping, and against which you can exercise your rights under article 7 of Legislative Decree 196/2003. It is possible that the terms and conditions of data treatment are updated as a result of technological innovations and/or legislative changes on the matter.
ACCEPTANCE OF ADVERTISING ITEMS
I give my consent to be sent free offers and related services.
Terms and Conditions - accepted also pursuant article 1341 of the Civil Code
1. ORDER CONFIRMATION AND USE OF THE SERVICE BOOKED:
Once the charge on the card has been confirmed, a copy of the reservation will be sent automatically to the e-mail address. As soon as the service is confirmed, the original voucher will be sent to the e-mail address in the booking form, it is therefore important to check the correct email address has been entered in the booking form.
The receipt of the copy of the order immediately after the order has been placed does NOT
constitute the final order confirmation. Bookings are subject to availability.
The service may be deemed confirmed ONLY upon receipt of the confirmation voucher, generally (indicatively and not exclusively) one business day after the order (Monday for orders received on Friday and during the weekend), with the exception of services on the waiting list and museums that give advance confirmation of the visit within an established timeframe. The customer is obliged to check the conditions of confirmation for the individual service before making the reservation.
Admission to the booked museum is granted upon presentation of the confirmation voucher at the museum's reservations desk. For tours and excursions, the confirmation voucher must be presented to staff at the indicated tour meeting point at the appointed time. Customers without the confirmation voucher will NOT
be permitted admission to museums or granted participation in the tours.
Please note that it may be required to show proof of identity at the museum, especially if reduced price tickets have been booked.
Confirmed time is not always the same time as the time requested on the order form. The museum or attraction will automatically confirm the closest available time, which can be any time during opening hours on the selected date, if the preferred time is no longer available.
If access to the museum is sold out on the requested date and there are alternative dates, the customer will be contacted by e-mail to request his/her availability. However, if no alternative date is available, the order will be canceled and the payment for the booking reimbursed.
2. CHANGES AND CANCELLATION OF SERVICE:
During periods of major crowding, admission to museums and monuments may be delayed despite the reservation. Weekend a Firenze Srl cannot be held accountable or responsible for any such disruptions (the occurrence of which is very rare), as they are a result of the internal organization of the museum booked.
Weekend a Firenze Srl is not responsible for any changes or cancellations effected by the management of the museums for the programs offered. Similarly, Weekend a Firenze Srl cannot be held responsible for cancellations or changes of booked tours for reasons of unforeseeable circumstances or force majeure (e.g. bad weather conditions, strikes, changes in the opening or closing schedules of museums and monuments, delays, or other issues). In these cases, the customer is entitled to a refund of the amount paid for the ticket only, excluding the booking fee.
Weekend a Firenze Srl is not responsible for damage caused by third parties or for reasons beyond its control, and is not responsible for the loss of valuables, luggage, and other items during the excursions and visits.
Weekend a Firenze Srl is not responsible for any kind of lack of service that could occur during the use of the confirmed reservation.
3. CANCELLATION OF RESERVATION:
Generally, museum reservations, once confirmed, may be canceled, and the customer will receive reimbursement of the cost of the unused ticket, excluding booking fees.
Nevertheless, all excursions and some museums have specific cancellation policies. The customer is therefore obliged to check the cancellation policy in the description of each service before making a reservation, as cancellation may be excluded, resulting in the impossibility of reimbursement even of the mere cost of the ticket.
4. RESPONSIBILITY: Limitations and Exclusions
The liability of Weekend a Firenze Srl to the customer limits itself to the generation and transmission of the web voucher, according to the terms and conditions set out above in points 1, 2, and 3, and only upon payment of the amount due. However, even in relation to that hypothesis, Weekend a Firenze Srl cannot be liable for any indirect or special damage, their liability being limited to reimburse the cost of the reservation, with the exclusion of any other claim of damage and/or refund.
Any other disruption or damage to persons or property, especially if occurring at the time of the actual booked visit, are not the responsibility of Weekend a Firenze Srl and can in no instance be charged to Weekend a Firenze Srl or questioned.
Any claim by the customer must be made in writing via email within 3 days of the completion of the booked visit and confirmed with a letter sent by certified mail within 30 days from that same date. Beyond this time frame no complaints will be taken into account.
Any dispute will be settled exclusively by the Court of Florence.